Warranty

1. Warranty Coverage:

Valentina Jewelry stands behind the quality of our products. We offer a 6-month warranty from the date of purchase, covering manufacturing defects.

Examples of manufacturer defects include:

  • Spring clasp breaking
  • Chain disconnecting from the clasp/jump ring
  • Chain breaking in the middle without force being applied to it (no stretched links)

Items eligible for warranty will be repaired free of charge.

2. Exclusions:

The warranty does not cover items broken due to external force, such as accidentally pulling on the chain and breaking it. For items not covered by the warranty, a repair service may be available for a small fee.

3. Initiating a Warranty Request:

To initiate a warranty request for qualifying items, follow these steps:

  • Email hello@valentinanewyork.com with the subject "Warranty Request - Order #xxxx."
  • Attach clear photos of the defect and the entire piece.
  • In the body, include your name, order number, and a description of how it broke.
  • Upon receiving your email, we will promptly review it and guide you through the process.

4. Initiating a Repair Request

For items not covered by the warranty, you can initiate a repair request by:

  • Emailing hello@valentinanewyork.com with the subject "Repair Request - Order #xxxx."
  • Attach clear photos of the defect and the entire piece.
  • In the body, include your name, order number, and a description of how it broke.
  • After reviewing your email, we will inform you of the repair fee and proceed upon your approval.

If you have any questions or concerns, please contact us at hello@valentinanewyork.com

Thank you for choosing Valentina Jewelry!

Note: Terms and conditions are subject to change. Please refer to our website for the most up-to-date information on our warranty policy.

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